Condusiv Technologies's philosophy in regards to Customer Service is to service you
as near-instantly as possible. We also have one of the best-trained Support staffs in the business.
If possible, we like to get your questions answered on the spot. In the event that it is not,
we will ensure that you get your answers as quickly as we possibly can.
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To provide you with more immediate assistance, we have provided commonly asked questions and
answers for online help, customer service and tech support.
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Diskeeper is licensed by Operating System (ie. one license per Operating System ). Diskeeper 12 Home can be installed on up to 3 computers. For all other editions, if you would like to use Diskeeper on a second or third computer you will need to purchase more licenses.
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If you have maintenance or upgrade assurance for your product that is active, you are eligible for a free product upgrade to the latest version of your software. If you are not sure if your maintenance or upgrade assurance is active, please visit your Condusiv Account to verify your contract expiration date. If your maintenance or upgrade assurance is active and you did not receive your upgrade, please submit a Customer Service Request and include the following information:
If your maintenance or upgrade assurance is active, , but needs to be renewed, you should receive email renewal notices. If you have not received any notices, please check your Profile Page to make sure your email address is up to date. If you need further assistance, please submit a Customer Service Request and we would be happy to help you.
Where an upgrade is purchased and installed, as its name suggests, it must be installed over the top of a qualifying older version of Diskeeper. The Diskeeper upgrades support upgrading from versions of Diskeeper only 1 to 2 versions prior to what you’re installing. (Example: Installing a Diskeeper 12 Upgrade would support installing over 2011 and 2010 but not 2009 or prior). If you are installing an upgrade over a version that is 3 versions old or older, this could result in the installation coming out in trial mode.
If you find that to be the case, please notify our Customer Service section to assist you with the details of that purchase.
If you are installing the upgrade over a qualifying version and yet it still arrives in trial mode, please notify our Technical Support section.
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Refund terms: Software Intellectual Property Destruction This AGREEMENT (the "Agreement") is made and entered into by and between Condusiv Technologies Corporation, Inc., a California Corporation (hereinafter Condusiv Technologies) and ||Customer|| (hereinafter Customer). The Customer agrees that the software was not received, or to take the necessary measures to delete and destroy the intellectual property described above and licensed to Customer for use under the terms of the Software License Agreement for the license or licenses purchased. Condusiv Technologies shall refund the purchase price of the product to the Customer and report the product as "destroyed" or not received once the refund terms have been agreed to by the Customer and Condusiv Technologies has reviewed and accepted the refund request. Customer acknowledges that any continued use of the software product would constitute willful copyright infringement for which customer may be liable for civil damages of up to $100,000.
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To ensure a successful download, we recommend quitting / disabling any other programs, including virus-protection / firewalls and any third-party download managers. These programs can and may interfere with your download process.
Once you have done so, please follow these instructions to download and install Diskeeper:
1. Click the link to start the download.2. When the File Download dialog box appears click the 'Save File' button.Double click on the downloaded file.Then select ‘Yes’ when you see this prompt and skip to step 3.If you do not see the prompts above, your system may have additional security settings which could prompt you to Run or Save the file. Select ‘Run’ if you see the prompt below. Then select ‘Run’ again.3. Next you will need to set the DESTINATION for the Diskeeper installation files.4. Choose a folder location and ‘Save’ the file to a known location on your computer, or keep the default location.Default DownloadDestination for Windows XP is C:\My Documents\Diskeeper\Default DownloadDestination for Windows Vista and 7 is C:\Users\Username\Diskeeper\5. Wait for the file to download. When it is complete an Explorer window will open. Double click on the folder named Diskeeper (Product Name) Edition as shown below.6. Double-click on the saved file to start the installation process. The filename should be Diskeeper2011_ProductName.exe (ProductName = Home, Professional, Pro Premier, Server)If you do not have a .DAL file, then you should have received a 29 digit Product Activation Key with your purchase receipt. This key would also be in your Condusiv Account and can be used to activate your product during installation. If you have a .DAL file, you do not need to enter an activation key as it is built into your download.7. Follow the prompts within the installer to complete the installation of Diskeeper.
At the time of purchase, we create a Condusiv Account for you where we save a back-up copy of your software. Your software is saved for a period of approximately three years. Should you need to re-download your software you can do so by accessing your Condusiv Account.
You may also create your own back-up CD. When you download your software you will be given a choice to either run or save your software. The files that should be saved to a CD are Diskeeper12_ProductName.exe & ProductName.DAL. These files should have been downloaded and saved to a location that you specified. Use the saved files to burn a CD as a back-up for yourself.
(ProductName = Home, Professional, Pro Premier, Server)
In most cases, Diskeeper product activation will take place automatically with little or no intervention from you. However, if you are installing Diskeeper on a computer that does not have an Internet connection; you will be prompted to activate Diskeeper manually. Manual activation can be done from another computer, but it must be connected to the Internet.
Manual Activation Instructions
When activating Diskeeper automatically is not working, you may want to choose to activate manually as follows:
Your Diskeeper software should now be activated on your machine.
Please note: If you still encounter difficulty with this or if this fails, please submit a Customer Service Request department.
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