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Online Support


Pre-sales/Order

 
Go to the top of this page www.condusiv.com and click on PURCHASE and then select the products of interest or click on the public type that best describes you on the right hand navigation to see all products. From here you will see a tab for Full Editions and Upgrade Edition. Select the tab that best fits your needs. Then, simply add the products you need to the shopping cart and complete your purchase. Your software will be available for immediate download once your purchase is completed.

Our web sales team would be happy to help you.

Please note that online ordering is automated and therefore much faster than placing an order by e-mail or phone because you are not limited by our business hours.

If you still prefer to order through our web sales team or simply need help, then please submit a Web Sales Quote Request.

Please include the following information in your Request:

  • The product name you are interested in (specify full or upgrade)
  • The number of units you wish to order
  • Your contact name, phone number and email address

You will be sent to a webpage with a receipt and download information. You will be sent a receipt by email which also gives you download information. If you mail in your order and pay by check or money order, your product will be delivered immediately via electronic software download upon confirmation of your order.

If you pay by check or money order your product will be sent to you within 24-48 hours after your payment has been received and processed. Once your order has been processed, your software will be delivered via electronic software download in an email and you will be sent an invoice by mail.

A back up copy of your software is also added to your Condusiv Account immediately following the confirmation of your order. If you do not have a Condusiv Account, one is created for you at the time of your purchase using the email address from your purchase. If you already have an account, your software will be added to your existing account based on the email address used during your purchase.

Our volume license sales team would be happy to send you a quote upon request. Volume license discounts are available for companies with as few as 20 PCs or 5 servers. Please fill out our online quote request form to request a written quote.

Our software is now available exclusively via electronic software download through the online store. We are no longer selling CDs online. However, we do save a back-up copy of your purchased software for 3 years in your Condusiv Account that we create for you at the time of your purchase. Just go to your Condusiv Account and login to re-download and install your software. You may also create your own back-up CD. The files that should be saved to a CD are Diskeeper12_ProductName.exe & ProductName.DAL. These files should have been downloaded and saved to a location that you specified.

To qualify for Condusiv Technologies academic pricing you MUST hold a valid email address at your current educational institution. View supported Educational Institutions[PDF]. If your school is NOT listed, please submit aCustomer Service Request to have your school added to this list. (Note: In the United States all universities with .EDU domains qualify.)

To be considered, please include the following information about your school: Name, website URL, State or Country, Domain Name and your school email address.

Diskeeper 12 supports upgrades from version 2010 and 2011 (two versions back).

Select your public type to view upgrade options:

Business Upgrades   |  Public Sector Upgrades   |   Home Upgrades   |  Academic Upgrades

Undelete 10 supports upgrades from version 2009 and 5 (two versions back).

Go to the top of this page www.condusiv.comand click on PURCHASE and then select the public type that best describes you on the right hand navigation. From here you will see a tab for Full Editions and Upgrade Edition. Select the Upgrade Editions, review the different upgrade options and select the one that is right for you. If you are running an older version of Diskeeper that is not listed, you will need to purchase a full edition of the software. If you still need assistance, please submit a customer support request.

Or just click on the link below that best describes you to view our Upgrade options:
Home / Home Office
Business
Academic
Public Sector

If you purchased the wrong product edition, you may be able to upgrade to the edition of the product that you do need. Please check the upgrade section of our website and see if there is an option available to upgrade to the edition you wanted.

Just click on the link below that best describes you to view our Upgrade options:
Home / Home Office
Business
Academic
Public Sector

If you do not see an upgrade path that will help you to get the product you need, please submit a Customer Service Request.

Include the following information:
  • Your order number or the email address you ordered with
  • The name of the product you purchased
  • The name of the product you meant to purchase
  • The number of units you wish to order

Open Diskeeper and look in the upper left corner of the window to view what edition and version you are running. Please refer to the example below:
Diskeeper Version and Edition

With the release of Diskeeper 12, all editions include HyperFast® solid state drive optimizer so you no longer need to purchase an additional add-on if you have a Solid State Drive (SSD). The HyperFast feature will only be enabled when an SSD is present.

A Solid State Drive (SSD) is a data storage device that uses solid-state memory to store persistent data. An SSD emulates a hard disk drive interface, thus easily replacing it in most applications.


With the release of Diskeeper 12, HyperFast is included with all editions. If you are not yet using Diskeeper 12, simply upgrade your software and you will get the HyperFast feature automatically.

Go the upgrade page for your public type: Business  |  Government  |  Academic  |  Home

If you have additional questions or need more help please submit a Customer Service Request.


Yes, all Diskeeper 12 Editions are compatible with 32 and 64 bit systems.

All Diskeeper 12 Editions are compatible with 32 and 64 bit systems.

Diskeeper 12 Home Edition:
  • Windows 7/8 Home Basic
  • Windows 7/8 Home Premium
  • Windows 7/8 Home Ultimate
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • All Windows XP Editions

Please note: Does not support Windows 8 RT.


Diskeeper 12 Home Notes:
  • Does not support Windows 7/8 Professional
  • Does not support Windows Vista Business
  • Does not support Windows Vista Enterprise
  • Does not support Windows 7/8 Enterprise

Please note: Does not support Windows 8 RT.


Diskeeper 12 Professional Edition:
  • All Windows 8 Editions
  • All Windows 7 Editions
  • All Windows Vista Editions
  • All Windows XP Editions

Please note: Does not support Windows 8 RT.


Diskeeper 12 Server Edition:

  • Windows Server 2012 Editions
  • Windows Server 2008 Editions, including R2
  • Windows Server 2003 Editions


Diskeeper 12 Administrator Edition:
  • All Windows 7 Editions
  • All Windows Server 2008 Editions, including R2
  • All Windows Server 2003 Editions
  • All Windows Vista Editions
  • All Windows XP Editions

Our support team would be happy to help you with your product trial evaluation question. If you have a question, feel free to submit a customer support request.

If you get an error during the purchase process, please empty your shopping cart, close your browser, open a new window and try again. If you have additional questions or need more help please submit a Customer Service Request.



Payment Options

 
We accept Visa, MasterCard and American Express. We also accept PayPal.

Compared with all other payment types, paying by credit card or PayPal will ensure the fastest order processing.

Products will be delivered after your order has been confirmed and your credit card has been charged. Upon confirmation, products are delivered immediately via electronic software download.

Please send your check to our web sales department.

Attn: Web Sales
Condusiv Technologies
7590 N. Glenoaks Blvd.
Burbank, CA 91504

To ensure that we can deposit your check/money order, please be sure to make the check/money order out to Condusiv Technologies.

It is also important that you enter the exact amount on your check/money order. This will ensure that your order is processed without delay.

If you are going to order by check/money order, please include the following information along with your check/money order:
  • Your name, email and phone number
  • Your physical mailing address (used to create your account)
  • Product name(s), price and quantity


Your software will be delivered via electronic software download after we have received and verified your check/money order. You should receive an email within 48 hours of payment receipt.

If you have any questions regarding placing an order with a check/money order, submit a Customer Service Request.

Once you have selected the items you wish to purchase, simply select the "Check out with PayPal" option from the shopping cart and you will automatically be redirected to PayPal's website. You can then log in to PayPal as usual or set up a PayPal account to pay for your order. You will then be redirected back to condusiv.com to review and confirm your order. Please verify that your email address is correct before you confirm your order so your software gets sent to the correct email address.

If you would like to use a different email than you are using for your PayPal account, you can modify the confirmation page by simply selecting Edit, then updating your email address, selecting Save and then confirming your order.
Once your order is confirmed, you will get an online receipt and an email receipt. Both receipts will include your Condusiv Account login information and a link to either download your software now or access your Condusiv Account to download your software.

All software purchased online is delivered via electronic software download.

Currently we accept US dollar, Canadian Dollar, Australian Dollar, Euro and British Pound Sterling.

You can still make a purchase online from anywhere in the world using your credit card or PayPal account. Your credit card company may charge you for any additional currency exchange rates incurred.


If you purchased through the online store, you will get an online receipt and then will receive an email receipt. If you need an invoice for your order, please send a Customer Service Request with your order number. An invoice for your order will be issued only after payment is received.

For orders paid by check or money order, an invoice will be mailed to you after your payment is received and processed.

Any charge from Condusiv Technologies for products purchased will be displayed as "Condusiv Technologies" on your credit card or bank statement.

If you still have questions about a credit/debit card charge, submit a Customer Service Request.

Several reasons may have caused the payment for your order to be declined.

Credit card payment: Recommended handlings for possible errors.

Error 12: The credit card was declined; please try using another credit card.
Error 23: Invalid account number; please verify the credit card number.
Error 24: Invalid expiration date; please verify the credit card expiration date.
Error 1011: Please contact us for assistance with your order.
Error 1002: Your shopping cart timed out, please close your browser and try again.

Furthermore, your information may have been entered incorrectly, or there may have been technical problems during the transmission of your data resulting in your order not having been paid. If you need assistance with your online order, please submit a Customer Service Request.

PayPal payment: Due to a lack of feedback from a third party, such as your bank, your payment could not be confirmed.

Condusiv Technologies stands behind its products 100%. If you are not completely satisfied with your software purchase, simply request a refund within 30 days of your purchase date for a full refund of the software purchase price. Complete the form below to request a refund.

If you forgot your order number, you can look it up in your Condusiv Account.

Please fill out the form below to request a refund:

Full Name :

Email Address :

Phone number :

Order Number :

Product(s) :

Reason for return :

Comments :

Refund terms:

By checking this box you are agreeing to the refund terms.




Product Delivery

 
All software purchased online is delivered via electronic software download immediately after order confirmation.

Once your order in confirmed, you will get an online receipt and an email receipt. Both receipts will include your Condusiv Account login information and a link to either download your software now or access your Condusiv Account to download your software.

All software purchased online is delivered via electronic software download.

Condusiv Technologies has taken strong measures to protect the security of your personal information. We take stringent precautions to protect your data from loss, misuse, unauthorized access or disclosure, alteration or destruction. We do not sell or give away information obtained from customers and prospective customers. View our Privacy Policy.

You should receive an email with a link by which you can download an executable direct to your machine. You may also receive an email with instructions to log into your Condusiv Account. In either case, you will be able to use these links to download and installation file direct to your system.

Our software is now available exclusively via electronic software download through the online store. We are no longer selling CDs online. However, we do save a back-up copy of your purchased software in your Condusiv Account that we create for you at the time of your purchase. Just go to your Condusiv Account and login to re-download and install your software. You may also create your own back-up CD. The files that should be saved to a CD are Diskeeper12_ProductName.exe & ProductName.DAL. These files should have been downloaded and saved to a location that you specified.



Maintenance/Upgrade Assurance

 
We are no longer selling maintenance contracts through the online store so when your contract expires it cannot be renewed. This is not retroactive so all existing maintenance contracts are still in effect. In the place of maintenance, we have recently launched a new program called Upgrade Assurance. See the next question for more information about Upgrade Assurance.

Volume license customer can still purchase and upgrade maintenance contracts. If you have any questions regarding the Condusiv Technologies Volume Licensing Maintenance Program you can also contact a Condusiv Technologies sales representative at 800-829-6468.

Upgrade Assurance is a program for Condusiv Technologies customers that entitles them to free product updates and upgrades for either 1 or 2 Years, depending upon which plan is selected. Telephone technical support is not part of the Upgrade Assurance program.

Diskeeper 12 and Undelete 10 customers can purchase Upgrade Assurance. Customers with older editions will first need to upgrade to the latest edition before Upgrade Assurance can be added to these products.

Yes. You can renew your Upgrade Assurance in 1 or 2 year increments. You will receive renewal reminder emails prior to your Upgrade Assurance expiration date.

If you need assistance renewing your Upgrade Assurance, please submit a Customer Service Request with the order number of your existing Upgrade Assurance, how many units you would like to renew and how many years (1 or 2) you would like to renew for. Please visit your Condusiv Account to retrieve your order number.

Your Upgrade Assurance expiration date will be listed in your Condusiv Account so you can verify this date and renew your Upgrade Assurance at any time. You will also receive email renewal reminders prior to your Upgrade Assurance expiration date.

If you need assistance renewing your Upgrade Assurance, please submit a customer support request with the order number of your existing Upgrade Assurance, how many units you would like to renew and how many years (1 or 2) you would like to renew for. Please visit your Condusiv Account to retrieve your order number.

If your Upgrade Assurance expires, you will not be able to renew your Upgrade Assurance. Once your Upgrade Assurance expires, you will need to purchase an Upgrade to the latest edition of your software in order to again qualify for Upgrade Assurance.

Maintenance is still being offered for our Volume License customers. For more information, click here.

If you have any questions regarding the Condusiv Technologies Volume Licensing Maintenance Program you can also contact a Condusiv Technologies sales representative at 800-829-6468.



Data Protection and Security

 
We use an industry standard encryption to secure all of your personal and billing information.

All of the data entered on the protected pages is encrypted using the SSL (Secure Socket Layer) protocol. You can tell that SSL is activated if you see a lock to the right of the URL in Internet Explorer and to the left in Google Chrome. In Mozilla Firefox, if you hover over “condusiv.com” to the left of the URL the security verification will show. You can also tell that the page is protected if the URL displayed in the address bar begins with "https:".

Condusiv Technologies has taken strong measures to protect the security of your personal information. We take stringent precautions to protect your data from loss, misuse, unauthorized access or disclosure, alteration or destruction. We do not sell or give away information obtained from customers and prospective customers. View our Privacy Policy.







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