Condusiv Technologies's philosophy in regards to Customer Service is to service you
as near-instantly as possible. We also have one of the best-trained Support staffs in the business.
If possible, we like to get your questions answered on the spot. In the event that it is not,
we will ensure that you get your answers as quickly as we possibly can.
Request Support Now »
To provide you with more immediate assistance, we have provided commonly asked questions and
answers for online help, customer service and tech support.
Top 5 Questions from V-locity and Diskeeper Customers
V-locity I/O Reduction Software Put to the Test on 3500 VMs
Largest-Ever I/O Performance Study
V-locity 6.0 Solves Death by a Thousand Cuts in Virtual Environments
It should be noted that Undelete will only display folders within its GUI when it’s presenting deleted files from that drive, for recovery. If files have not been deleted against a particular volume then it will not display within the Undelete GUI.
If you’re certain that files have been deleted for that volume and it’s still not showing within Undelete, please revisit the Properties section of Undelete and ensure that that drive is set to have a Recovery Bin enabled. You may also want to check the exclusion list to see if that volume has somehow been fully excluded by mistake. Lastly, if those settings don’t correct the situation, it may be that the permissions on that volume lack System and Administrator accounts with FULL CONTROL.
Since it’s necessary for these permissions to be present on any drive that Undelete cares for, it would be advisable to use the CACLS command to define those permissions for the volume in question.
To use this command, open a Command Prompt and go to the root of that volume From there, you can type:
CACLS */e /t /c /g Administrators:F System:F
That command should do nothing to the existing permissions on all of the files aside from ensuring those accounts are given full rights but as with any sweeping change such as this, it’s a good idea to have a full backup in advance.
2016 Condusiv Technologies Corporation. All Rights Reserved.